Privacy Policy

Policy version: Jan 2026

Privacy Policy

Last updated: [Insert date]

1. Introduction

Mosaic Living Therapy company regd No 16195393 (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data with care, confidentiality, and respect.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, website, or communications.

2. Information We Collect

a. Personal Information

Name
Email address
Phone number
Address (if required for administrative or invoicing purposes)

b. Therapy-Related Information

Information shared during therapy sessions
Intake forms, assessments, and session notes
Relevant background details required to support your therapeutic care

c. Website & Technical Information

IP address
Browser type and usage data
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Provide therapy and wellbeing services
Manage appointments and communicate with you
Maintain accurate clinical and administrative records
Improve our services and website
Comply with legal, ethical, and professional obligations

We do not sell, rent, or trade your personal data.

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

Your explicit consent
Performance of a contract (therapy services)
Compliance with legal obligations
Legitimate interests, where appropriate

5. Confidentiality & Safeguarding

All therapy sessions are confidential.

Information may only be disclosed without consent if:

There is a serious risk of harm to you or others
Safeguarding concerns arise (children or vulnerable adults)
Disclosure is required by law or court order

Where possible, this will be discussed with you first.

6. Online Therapy & Digital Communications

If you engage in online or remote therapy (e.g., Zoom, phone, or other digital platforms):

We use reputable, secure platforms wherever possible
Sessions are not recorded without your explicit consent
Emails and messages are used for scheduling and brief communication only
While we take reasonable steps to protect your data, no online system can be guaranteed to be completely secure

By participating in online therapy, you acknowledge and accept these limitations.

7. Data Sharing

Your data may be shared only when necessary:

With trusted third-party service providers (e.g., booking systems, secure email platforms)
Where required by law or safeguarding responsibilities

All third parties are required to handle your data securely and in line with data protection regulations.

8. Data Storage & Security

We take appropriate technical and organisational measures to safeguard your data, including:

Secure digital storage
Password-protected systems
Restricted access to sensitive information

Data is retained only for as long as necessary to meet professional and legal requirements.

9. Your Rights

Under data protection law, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data (where applicable)
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

Our website may use cookies to improve your experience. You can manage cookie settings through your browser preferences.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated date.

12. Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Mosaic Living Therapy
Email: mosaiclivingltd@gmail.com
Phone: 020 4538 3521
Website: https://www.mosaiclivingtherapy.com